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Metro Privacy Policy

Metro respects your concerns about privacy and value the trust you have placed in us. This Privacy Notice describes the types of personal information we collect, how we may use that information, and with whom we may share it. Our Privacy Notice also describes the measures we take to protect the security of the information. In addition, we describe the choices you can make about how we use the information you provide to us. We tell you how you can reach us to update your contact information, remove your name from our mailing list, or answer any questions you may have about our privacy practices.

What types of information does Metro collect and use about the customer and how does Metro use the information?

Metro collects and will use information about you to communicate with you about your alarm or alert service. Here are the ways we obtain information about you and the types of information we obtain. We also tell you how we use the information. Personal data submitted by you in the registration process and certain other information about you is subject to our Privacy Policy.

Email - When you subscribe to our service, you provide us information such as your email address, home address, name and zip code so we may communicate with you via email. We will send you emails only if you have provided us with your email address and have asked us to communicate with you this way. If you've signed up to receive email from us, you'll continue to find Metro in your inbox. It's a quick and easy to review as to how we can communicate with you.

Customer Service - When you contact one of our customer service representatives, we will ask you for information such as your name, address and pass codes. At this time we may request to update your email address so we can respond to your questions or comments. With your consent, we may retain this information to personalize your experience with us and better assist you the next time you contact us.

Website - Metro processes Customer requests for Installations & service calls. This process does require the customer to enter their credit card information for billing purposes. Metro’s website uses transient cookies, sometimes called session cookies. A transient cookie is a small file that contains information about a user, and disappears when the user's browser is closed. Unlike a persistent cookie, a transient cookie is not stored on the user’s hard drive; it is stored only in temporary memory that is erased when the web browser is closed. We use transient cookies to determine, for example, how you use our website so we can improve the design of our site. Transient cookies are not linked to any personally identifiable information about you. Cookies can be disabled in your web browser.

When you visit our web site, we also collect anonymous information from you. This includes the Internet browser you are using, the computer operating system you are using, time spent visiting the web site, usage patterns within the web site, and the domain name of the web site from which you linked to our site. This information is not matched to your personal information and does not personally identify you. We collect this information to help improve your experience on the web site. Additionally, Metro may share account or other information when we believe it is necessary to comply with the law or protect our interests and property. This may include sharing information with other companies, lawyers or government agencies in connection with issues related to fraud or government subpoenas and warrants.

MobileMetro offers our customers the ability to manage the services offered by Metro through their mobile device, either by browsing our mobile web site or through text messaging. Usage of the mobile web site follows similar standards employed by our standard web site; cookies may be employed to remember preferences or previous activity but do not reveal personal information and can be disabled using your mobile device’s Internet options. For text messaging, users will only receive messages if they have specifically opted in for them; standard text message rates will apply.

Other information you provide to usMetro requests from each of its customers upon completion of any service a survey of their experience. You may provide us with information such comments as very satisfied, satisfied, and not satisfied with the installation or service Metro performed.

How may I indicate my privacy preferences?Except as may be required in order to process a transaction, you may choose whether or not to give us your personal information, and if you do, how we use it. If we request your personal information, we will tell you why we are collecting it and seek your consent. Sometimes you will be asked to give your consent expressly (such as by checking a box or clicking on a web page). Other times we may obtain your consent implicitly by asking you to provide information with stated purposes but without any express statement of consent (such as when you request an installation or service request). In other cases, your consent may be implied such as when you respond to a survey when it is understood that we will use the information to learn more about your needs and preferences, or your satisfaction as a customer so as to improve our products and services. In those cases your consent will be understood if you provide us with the requested information. You may notify us at any time that you do not wish us to use your information for any purposes that are not required to complete a transaction by contacting us in any of the ways described at the end of this Notice. You may at any time withdraw or change your consent to our use and disclosure of your information or request us to delete if from our files, subject to legal and contractual restrictions and requirements related to any transaction.

How long does Metro retain my information?Metro retains your information as long as it is required for the purposes identified when you provided the information for such specific purposes or for any new purposes identified by us and consented to by you, and for any appropriate time thereafter including a sufficient time following to permit you to ask any questions regarding its use. Your contact information which you provide through the customer profile process (described above) is retained until you request us to cancel the service or change it. Information which is created as part of your subscription service experience, is retained for varying periods up to two years. Certain information is retained for longer periods for our internal audit and quality control purposes.

Does Metro share the information it obtains about me with third parties?Metro does not share personal information about its customers with any third parties outside the Metro corporate family for their own marketing purposes. However, we may do so within the Metro corporate family. We do share this information with service providers we have retained to perform services on our behalf, but these service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. We also may disclose information about you as required by law.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. If the business is transferred, we will provide you with the opportunity to tell us that you would prefer that information about you not be transferred. Should such a transfer occur, we will use reasonable efforts to try to ensure that the transferee uses personal information about you in a manner that is consistent with this Privacy Notice.

How does Metro protect personal information?The security of personal information is a high priority for Metro. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. We are committed to providing appropriate security controls to protect personal information we have about you against foreseeable hazards.

Does Metro process my information outside of the U.S.?No, Metro does not transfer your information outside of the United States for processing or storing.

How does Metro update its Privacy Notice?Metro services and promotions will change from time to time. This Privacy Notice will be updated periodically to reflect those changes and corresponding changes in our information practices. Whenever we revise this Privacy Notice, we will change the date on the notice to indicate when the revisions were made. We reserve the right to change our information practices and the terms of this Privacy Notice, and to apply the changed practices to all information we have about you. By using Metro’s web site, you agree to accept the terms of this Privacy Notice as stated at the time you use it. Any future access to this web site subsequent to the posting of a revised Privacy Notice will be deemed to be your acceptance of this Privacy Notice as then revised. We reserve the right to change this Privacy Notice at any time.

Does the Metro website contain links to other websites?The Metro website does not contain links to other websites that operate independently of Metro. We provide links to other websites solely for your convenience and information. Other websites may have their own privacy notices, which we suggest you review if you visit any linked websites. Metro is not responsible for information that is provided by, or collected through, those websites or for any other use of those websites.

How can I update my personal information and privacy preferences?Metro recognizes that having accurate and up-to-date information about you and your preferences is important to our ability to properly serve your interests. Please log into and update your email contact information @ www.metrocommunication.com

Will I receive emails from Metro?Yes, Metro will send you emails only if you have provided us with your email address and have asked us to communicate with you this way. Metro also occasionally sends emails to customers who have opted in to receive emails from third parties. To unsubscribe from these communications, simply click on the unsubscribe link located within the email and you will be able to unsubscribe from the list owner.

How can I contact Metro?If you have any other questions about Metro's privacy practices or about your personal information, please call 866-734-7624 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or write us at:

Metro Communication Systems, Inc.
Attention: Privacy Notice
601 Hanover Drive – Suite100
Grapevine, TX 76051

Metro will respond to your inquiry or investigate your concern as quickly as possible.

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Email: info@metrocommunication.com